Shipping Options

Shipping Options	Delivery Time( Business days )	Tracking Number
DHL	5-8	Provided
UPS	5-8	Provided
Fedex	5-8	Provided
Special Line	10-15	Provided

 

Fast Shipping Guarantee: Orders are carefully packed and shipped within 24 hours of receipt (excluding weekends and holidays). While we strive to dispatch all orders promptly, some may take longer depending on order volume or other unforeseen circumstances.

*Transportation to remote regions may cause a delay of 1-2 days in the delivery of your order.

 

 

Order Tracking Information

You will receive a notice of shipment email with tracking information upon the shipment of your order. You may also track your order in your order history in the account center.

 

Shipment Carriers

Our current primary shipping carriers mainly are FedEx, UPS and USPS.

 

Shipping Restrictions

We are unable to ship to P.O. Boxes and APO/FPO at this time.

 

Refused Shipments

If you refuse the package to have your order returned to us, you will be responsible for the cost of the return shipping.

 

Delivery and Inspection

As our robots are high-value items, please monitor the delivery schedule. In case you are not at home during the delivery window, we recommend contacting the courier in advance to arrange a suitable delivery time to ensure you are available to receive the package successfully.

Once you (or someone else on your behalf) collect the item, HIwonder will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video. If you notice any damage to the packaging, items are missing or damaged, please contact Hiwonder Support within 24 hours after you receive the package so that we can resolve the problem immediately.

 

FAQ

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your shipping carrier for more information in the meantime! If you do not receive your order in a couple of days, please contact our Support team within 3 days of the last tracking update, with your order number and tracking information.

 

What should I do if my order hasn’t been delivered?

Please note that business days do not include weekends or holidays. We recommend reaching out to the shipping carrier for more information on the status of your order. If your order has exceeded typical shipping times, please contact our Customer Support team.

 

My order tracking hasn't been updated for many days?

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. If the tracking wasn't updated for more than 3 days, please contact our Support team or shipping carrier directly for further help.

 

Will my package be charged delivery/customs fees?

All international orders are subject to customs and duty fees as defined by the country of import. Duties will be determined by the country of import of your order based off product value.